Engagement, Services and Policy

CLIENT SERVICE ACKNOWLEDGEMENT

To ensure clarity and transparency, please note the following important terms of service:

• Advice: We provide professional opinions not legal advice.
• Correspondence: Our system will send out all correspondences as received. However, we are not the post office and cannot guarantee the delivery nor the relevance of contents. Please check your myGov account for messages.
• Client Responsibility: Regularly check your own myGov account for correspondences from the ATO. You need to be aware of your own lodgments obligation and deadlines. Download our mobile app for the personal tax calendar.
• Say it, pay it: By providing your information or instructions, you acknowledge and agree to our payment terms, also authorizing us to provide our time and resources, regardless of circumstances.
• Lodgement is not completion: The work shall be considered 100% complete and the final invoice payable upon the earlier of: (a) 14 days following the delivery of the latest version by our office, or (b) the completion of the final requested revisions.
• Refund Policy: There are no cash refunds. Once you provide an instruction or a job is allocated, the transaction is final. By submitting an instruction, you authorize the immediate commitment of funds and waive any right to a refund or chargeback.
• Formal Communication Protocol: Please note the team members assigned to your account. To ensure seamless service, we kindly ask that you include at least two of these members in all communications. Relying on private, individual messaging increases the risk of service delays or administrative oversights.
• Payment and Timely Lodgement: To ensure the timely lodgement of your documents, please remit payment immediately upon receipt of our invoice. Royce Standard is not responsible for any late filing penalties or delays resulting from overdue accounts, regardless of when the necessary information was provided to our team.
• One Point of Contact: ​To ensure clear communication and project efficiency, we require a single point of contact for all engagements. Please note that we will only accept instructions, queries, or demands through your organization’s designated representative. We kindly ask that all internal discussions be finalized before contacting our office to avoid conflicting directions.
• Your Records: To ensure you have full transparency, we provide a complete package of work papers and summaries at the end of every project. Because we pass these records directly to you, we do not act as a permanent storage facility or liaison for third-party document requests. Should you lose your copies, we may be able to provide duplicates at our discretion, subject to an administrative fee.
• Do Not Use our services (Blame Waiver): By using our services, you agree to assume all associated risks and waive the right to bring any claims against Royce Standard or its related entities. This includes, but is not limited to, any interests or penalties charged by the ATO or other third parties to you or your entities, regardless of the circumstances or the performances.

ASIC AND CORPORATE AFFAIRS SERVICES DISCLAIMER

​Scope of Service Limitations

We do not provide legal advice regarding Corporate Governance or secretarial matters. Our services are strictly confined to lodging the appropriate forms with ASIC and preparing documents as instructed or requested by the directors or authorized clients.

​Responsibility of Directors

The Directors and Board of the company retain full responsibility for their statutory duties and obligations. It is the responsibility of the Board to seek independent legal advice to ensure full compliance with the requirements of the Corporations Act 2001 and any other relevant legislation.